Integration & Interoperability
Get your healthcare technology talking!
Healthcare organizations manage hundreds of different systems, applications and medical devices that must work together efficiently, securely, and without any major downtime.
Grapevine provide integration & interoperability expertise that helps hospitals & healthcare providers by building integration solutions that seamlessly exchanges information across
many different systems & platforms.
Some of the vendors & products we have designed integration solutions for include HSE/NIMIS, DXC/IPM, Philips/CVIS, McKesson/Peervue, EndoRaad, Claimsure, KM Medical/Mediclaim, HSS/CRIS, Spacelabs/Sentinel, Fysicon/Cardio, Medilogik EMS.
Our integration services include:
Support for open standards such as HL7, FHIR
New Systems Integration
Migrate Integration from old systems
Integrate structured & unstructured data
Custom integration solutions
Vendor neutral integration engine, not tied to EHR/PAS
“Progress is impossible without change, and those who cannot change their minds, cannot change anything”
- George Bernard Shaw
Patient Self Service
Patient Self-Service technology can transform the patient experience and reduce your operational costs. Studies conducted in healthcare reveal that you can save 60% of operational expenses in areas of patient arrivals, data capture and follow up, whilst driving significant improvements in patient experience.
Enlighten Self-Service check-in features include:
Fast track check-in
47 Languages, including Irish
Update patient demographics
Update contact details
Detailed audit and reports
Integration to hospital data systems
Integrated patient call displays
By using Enlighten Auto Arrivals touch screen interface, queues at reception are dramatically reduced, saving administration costs and valuable time. Touch screen kiosks and patient call displays are centrally controlled creating a generic arrivals and call system for all patients with valid appointments, freeing up staff and reducing stress.
“There has been great acceptance of the system by both patients and staff within St. James's Hospital. This system allows patients to check in for their appointment and review and update their demographic details. The media screens allow for both health promotional material to be displayed and allows staff to communicate clinic messages with patients in ‘real time’. Improved clinic flow has resulted in increased efficiencies of staff time”
-Sharon Slattery, Assistant Director of Nursing, St. James’s Hospital
Healthcare Providers who deploy Jayex's Patient Self-Service solution will benefit from:
Improving patient experience
Removing check-in bottlenecks & delays
Validating patient data
Healthcare call forward solutions cater for a diverse population, with both audio and visual call support and designed to let you spend more time with your patients.
Key features include:
Inclusive for all patients
Call by name or number
Multiple concurrent calls
Real time status
Integrated with self-service
Patient Check Out
Patients can check themselves out at the kiosk and reduce queueing at the Reception
Customisable workflow and business rules – can support simple or complex process.
Advanced reporting and staff alerts
Follow-up appointment booking rules and tolerances can be set up to match appropriate appointment slots.
Kiosk system can be integrated with PAS system.
Hospital Information Display
Multi-media technology transforms the way patients are informed, free staff from answering repeated questions and release your most valuable resources for more important tasks.
Patients can view message screens in a clear and uncluttered way, helping equality and diversity. Display screens can promote additional services, display hospital information and patient calling details.
For more information please download or view the Multi-Media and Patient Calling Brochure
Patient Appointment Portal
Jayex Patient Portal - the ultimate patient self-service platform that helps Healthcare Providers to engage with patients and empower them to take better control of their healthcare needs & information.
Self-service management of appointments (confirm, reschedule, cancel)
Demographics & contact details updates
Management of multiple dependents appointments
Automated SMS & email communication and processing of responses
Report special needs and requirements such as transportation or interpreter
Surveys and feedback including Friends and Family Test
Patient Portal implementation improves quality of patient care
For many patients, the use of Web-based information and electronic communication is “second nature”
Providers and staff appreciate that call volume has gone down as patients use the portal
Portal implementation leads to better communication, greater efficiency, and improved patient engagement
Grapevine have a deep understanding of the challenges facing healthcare organisations and we use our expertise and technology to improve patient experience through better engagement and streamlining business processes around patient care.
Patients are empowered to take control of their healthcare
Better experience for patients with health questionnaires and to provide feedback
Patients have better visibility of upcoming appointments and are more likely to attend
Reduced DNA & Better Planning
Appointment Reminders reduce DNA rates by 10-40%
Bi-directional communication means cancelled appointments can be offered to someone else
Ad hoc messages help to deal with emergencies more efficiently
Time Saving & Efficiency
Takes less time freed up by patients rescheduling or cancelling via portal
Patients take less time at the kiosk on arrival as their details get updated via portal
Making informed decisions based on data from patient surveys and PROMs
Streamlining services, removing bottlenecks and improves clinic time management
Driving savings through investing in the right procedures for right patients
Benchmarking and collaborative approach for better decision making
Access to real-time and global data helps improve management decisions and cost savings
Grapevine Solutions announced a new range of self-service kiosk payment solutions for Healthcare Providers.
Self-service payment kiosks are convenient and allow patients to pay hospital charges at any time of the day or night, reducing administration costs and improving payment levels.
Convenient Payment Service
Cash & Credit Card Payments
Integrates with Billing Systems
Pay All or Partial Bill
Secure & Safe
For more information please download or view Payment Kiosk Brochure
Defero - Healthcare Messaging
Advanced Patient Communication for Healthcare Providers
Healthcare providers are in constant communication with patients and staff, typically through costly and time consuming communication channels such as posted letters, phone or paging systems.
Defero provides healthcare providers with a secure, dependable and cost effective text messaging system that can be used throughout the hospital for any type of communication with patients or staff.
Some of the communication requirements that Defero can cater for, include:
Patient Appointment Reminders
Patient Appointment Cancellations
Requests to Reschedule Appointments
Waiting List Validation
Clinic Cancellation Notifications
Emergency Broadcasts to patients or staff
Staff Notifications for training, rostering or
Hospital Emergency Planning
For more information please download or view Defero Healthcare Brochure
RoboDJ - DSM Database Replication
RoboDJ is a database replication solution that allows healthcare providers who run legacy DSM database systems to replicate their DSM data in near real-time to a Caché database.
Designed and developed by Grapevine, this unique solution has allowed healthcare providers to access non-relational legacy hospital information, through SQL enabled Reporting and Business Intelligence tools.
RoboDJ provides the following features and benefits:
Configures both source and target database systems
Replicates DSM data to multiple Caché databases on different servers
Assists in platform migration and data migration from MUMPS to Caché
Provides a powerful back-up to legacy systems
Legacy data can be mapped to relational views enabling SQL query access
Enables other systems to access legacy information using ODBC or Web Services
RoboDJ also includes the following add-on modules:
RoboDJ Indexing to index replicated data for faster data access
PMI Enquiry application to search & view patient master index data
For more information please download or view the RoboDJ brochure