MORE than 1,300 people a day are failing to keep their appointments at public hospital outpatient clinics ‐ despite lengthening queues to see a specialist

MORE than 1,300 people a day are failing to keep their appointments at public hospital outpatient clinics ‐ despite lengthening queues to see a specialist. New figures reveal 39,243 "no-shows" in the course of one month – with more than one-fifth of return patients failing to turn up for appointments in some hospitals. The cost to the State of each outpatient appointment can be €163, which would mean a loss of around €211,900 a day.

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Grapevine healthcare self-service partner Jayex is enabling Imperial College Healthcare NHS Trust to fast-track patient check-ins

Grapevine healthcare self-service partner Jayex, recognised as a leading provider of healthcare self-service and patient flow management solutions, is enabling Imperial College Healthcare NHS Trust to fast-track patient check-ins seamlessly from the entrance to the waiting area, in one of the largest deployments of its kind to date across Europe.

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St. Michael’s Hospital, Dun Laoghaire goes live with patient appointment reminders for outpatients and radiology appointments.

St. Michael’s Hospital, Dun Laoghaire goes live with patient appointment reminders for outpatients and radiology appointments. St. Michael’s, part of the St. Vincent’s Healthcare Group selected Defero, Grapevine’s enterprise messaging solution to improve services to patients attending the hospital and to help reduce the number of missed appointments by sending timely reminders to patients shortly before their scheduled appointment. Patients can easily cancel or re-schedule their appointments be sending a text back to the hospital or contacting the hospital by phone.

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The new SEPA compliant TV Licence System went live in November 2013, well ahead of the original February 2014 deadline set by the European Payments Council

As the IT services provider for the TV Licence system, Grapevine were well placed to manage all aspects of SEPA compliance and successfully designed, developed, tested and implemented the new system on time and within budget. With upwards of 100,000 direct debit transactions valued at over 1.5 million Euro per month, the TV Licence System is critical to An Post with no room for error. We were very pleased with the project outcome and being SEPA compliant four months ahead of the European Union deadline

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