Posts in Healthcare Messaging
MORE than 1,300 people a day are failing to keep their appointments at public hospital outpatient clinics ‐ despite lengthening queues to see a specialist

MORE than 1,300 people a day are failing to keep their appointments at public hospital outpatient clinics ‐ despite lengthening queues to see a specialist. New figures reveal 39,243 "no-shows" in the course of one month – with more than one-fifth of return patients failing to turn up for appointments in some hospitals. The cost to the State of each outpatient appointment can be €163, which would mean a loss of around €211,900 a day.

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St. Michael’s Hospital, Dun Laoghaire goes live with patient appointment reminders for outpatients and radiology appointments.

St. Michael’s Hospital, Dun Laoghaire goes live with patient appointment reminders for outpatients and radiology appointments. St. Michael’s, part of the St. Vincent’s Healthcare Group selected Defero, Grapevine’s enterprise messaging solution to improve services to patients attending the hospital and to help reduce the number of missed appointments by sending timely reminders to patients shortly before their scheduled appointment. Patients can easily cancel or re-schedule their appointments be sending a text back to the hospital or contacting the hospital by phone.

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Grapevine’s Enterprise Messaging Solution, Defero has helped a number of Irish Hospitals save thousands of Euro every month by significantly reducing the number of patient “no shows”.

More than 20,000 public patients are not turning up for hospital outpatient appointments every month, despite ongoing delays of more than two years to see some specialists. The huge number of “no shows” highlights the ongoing lack of proper organisation behind the management of these outpatient waiting lists, which can leave people who need a specialist diagnosis languishing on long queues.

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St. Vincent’s Public Hospital implement automated appointment reminders for Radiology Appointments

As part of the continued expansion of Defero, Grapevine’s text message solution throughout the hospital, patients attending the Radiology department for appointments now receive automated appointment reminders by SMS. Patients can also respond to the hospital via text to request that their appointment be cancelled or rescheduled.

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St. Vincent’s University Hospital reduces DNA rate to 10.5% resulting in massive cost savings

St. Vincent’s University Hospital has been using Grapevine’s Defero product since early 2009 to send automated appointment reminders to patients and to try to reduce the hospital’s DNA rate from just over 24% to the HSE target of 10%. Since 2009 the introduction of Defero has seen the hospital’s DNA rate fallen from an initial 20.4% in 2009 to 10.5% in February 2011.

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