St. James's Go-Live with Self Service Check-in and Patient Calling for Outpatient Registration

St. James's Hospital, Dublin have implemented a new Patient Self Service Check-in and Patient Calling solution for outpatient registration. As part of an open tender process, Grapevine Solutions and Jayex Technology were selected by the hospital to provide their Enlighten Self Service solution for all outpatient departments. The first phase of the project included check-in kiosks and patient calling screens in two outpatient departments. Phase two will include an additional six kiosks and patient calling screens for the hospitals main outpatient department.


In addition to Patient Self Service Check-in, the system was also required to allow patients provide contact information, update demographic details, and participate in structured surveys as designed and managed by St. James's Hospital staff. The solution was also required to dispense patient information, support way finding and provide feedback gathering initiatives to manage outpatient departments more efficiently.

Grapevine and Jayex worked closely with hospital administrative and medical staff to ensure a smooth introduction and better patient experience. Patients from all backgrounds and ages have adapted to the new system very quickly and appreciate they don’t have to queue at reception and have the opportunity to update their demographic information, such as mobile and home phone numbers.

St. James's Hospital is the largest acute general hospital in the Republic of Ireland and is an academic teaching hospital for Trinity College. With 1,020 beds, a staff of 3,500 and almost 350,000 patients treated each year as Inpatients, Outpatients, Daycare and emergency departments, St. James's is one the busiest acute hospitals in the country. St. James's has also been selected to be the location for the new National Children’s Hospital.