MORE than 1,300 people a day are failing to keep their appointments at public hospital outpatient clinics ‐ despite lengthening queues to see a specialist

MORE than 1,300 people a day are failing to keep their appointments at public hospital outpatient clinics ‐ despite lengthening queues to see a specialist. New figures reveal 39,243 "no-shows" in the course of one month – with more than one-fifth of return patients failing to turn up for appointments in some hospitals. The cost to the State of each outpatient appointment can be €163, which would mean a loss of around €211,900 a day.

-Eilish O’Regan
"Over 1,300 patients a day are no-shows for their hospital appointments"
Irish Independent, 14 July 2014

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Grapevine’s appointment reminder and alerting solution Defero has helped two of Ireland’s leading hospitals significantly reduce their DNA rates and save thousands of Euro every month. A spokeswoman for Temple St Children's Hospital said its non-attendance had gone down from 16.8pc in January to 14.2pc in May." All patients receive a text reminder four working days in advance of their appointment. We will be extending this service to ensure all parents and guardians receive two text reminders from August 1.

A spokesman for St Vincent's Hospital said it was "one of the best performing hospitals nationally on non-attendances with rates of around 9pc, down from 25.5pc in 2009.”

To find out more about Grapevine can help reduce your DNA rates, please click here.