Children's University Hospital, Temple Street use Grapevine’s text message solution Defero for emergency alerts


Defero was installed in 2010 to automatically send text message reminders to patients for the upcoming hospital appointments and to help the hospital reduce it’s Did Not Attend (DNA) rates. Use of the Defero system was extended to allow hospital administrators send emergency text alerts to hospital staff or patients. Staff can respond by text which is picked up by the administrator who can then make decisions based on which staff are available to respond to the emergency situations.