SVUH reduced their DNA rates by over 50%


St. Vincent’s University Hospital who have been using Defero for the past 12 months reported in August that their “Did Not Attend” (DNA) rates have decreased by over 50% since the introduction of appointment reminders via text message using Grapevine’s Defero product. Before Defero was introduced the hospital's DNA rate was averaging approximately 24% annually and has now been reduced to less than 12%. This significant decrease has helped improve patient care and reduced hospital administration effort and costs.