St. Vincent's University Hospital using Grapevine's Defero Product to reduce patient Did Not Attends (DNA´s)
St. Vincent's University Hospital use Grapevine's Defero Product to reduce patient Did Not Attends (DNA´s). Grapevine Solutions latest product offering "Defero" is an advance notification system that can send Text Messages (SMS) and Emails to your customers, staff and clients.
Defero also supports incoming messages and includes a contacts database, reports and many other features to help interface with your existing customer databases. St. Vincent's University Hospital use Defero to send appointment reminders to patients to help reduce the number of patients that do not attend or fail to cancel appointments.
To date the system has reduced "Did Not Attend or DNA's" by as much as 30%, resulting in major cost savings and improving patient appointment times. Future plans include using Defero for sending emergency alerts to Hospital Staff and contacting Nursing Staff for staff rostering.
Read more about it in the Sunday Business Post article