Customer Success


  • image from internet An Post Pensions Administration manage pension services for over 8,000 active & deferred employees. Using ERA we have streamlined the process for producing annual benefit statements, resulting in reduced administration effort & costs
    — Niall Phelan, Pension Trustee, An Post
  • Since we introduced Defero our DNA rate has decreased by over 50% allowing us to see 52,000 more patients who potentially may have not attended their scheduled appointments, generating savings of over €4m since 2010. Patients can now cancel & reschedule appointments by text allowing staff to manage 2-way text communication with ease & reduce the volume of calls to the department
    — Glenn Murphy, ADCC Manager, St. Vincent’s University Hospital
  • As the IT services provider for the TV Licence system, Grapevine was well placed to manage all aspects of SEPA compliance and successfully designed, developed, tested and implemented the new system on time and within budget. With upwards of 100,000 direct debit transactions valued at over 1.5 million Euro per month, the TV Licence System is critical to An Post with no room for error. We were very pleased with the project outcome and being SEPA compliant four months ahead of the European Union deadline
    — Mary Harrahill, TV Licence Services Manager, An Post
  • There has been great acceptance of the new self service check-in system by both patients & staff within SJH. This system allows patients to check in for their appointment and review & update their demographic details. The media screens allow for both health promotional material to be displayed & allows staff to communicate clinic messages with patients in ‘real time’. Improved clinic flow has resulted in increased efficiencies of staff time
    — Sharon Slattery, Assistant Director of Nursing, St. James’s Hospital

image from internet
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