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St. Vincents University Hospital - Reduces DNA rates with major savings

“Since we introduced Defero our DNA rate has decreased by over 50% allowing us to see 52,000 more patients who potentially may have DNA’d their scheduled appointment, generating savings of over €4m since 2010. Patients can now cancel & reschedule appointments by text allowing staff to manage 2-way text communication with ease & reduce the volume of calls to the department.”

Glenn Murphy – ADCC Manager

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