St. James's Hospital - Patient Self Service Check-In

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St. James’s Hospital is the largest acute general hospital in the Republic of Ireland and is an academic teaching hospital for Trinity College. With 1,020 beds, a staff of 3,500 and almost 350,000 patients treated each year as Inpatients, Outpatients, Day-care and in the Emergency department, St James’s is one the busiest acute hospitals in the country. St. James’s has also been selected as the location for the new National Children’s Hospital.

In addition to Patient Self Service Check-in, the new system was required to reduce patient queues and improve patient experience. St. James’s also required the new system to allow patients to update their contact details, review demographic information and confirm their next of kin. Patients can also participate in structured surveys designed and managed by hospital staff.

Patient Self Service was identified as a key initiative to help with St. James’s strategic goals:-

  • Deliver the highest standards of patient care and safety

  • Streamline care pathways for the benefit of patients

  • Improve Patient Experience

  • Drive efficiency through innovation

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Enlighten is the next generation end to end multi-channel (Kiosk, Web and Mobile) patient engagement platform. The platform comprises of a number of modules such as the preregistration portal, check-in kiosks, patient calling, patient flow processing, checkout, way finding & surveys.

Grapevine worked closely with Jayex Technology and St. James’s IT, Clinical and Administration staff to implement the Enlighten self service solution in a phased approach with different clinics deploying Enlighten over a period of time. This allowed the hospital to manage staff training, minimize the impact on patient workflow and ensure a successful launch of the new system.

“There has been great acceptance of the system by both patients & staff within SJH. This system allows patients to check in for their appointment and review & update their demographic details. The media screens allow for both health promotional material to be displayed & allows staff to communicate clinic messages with patients in ‘real time’. Improved clinic flow has resulted in increased efficiencies of staff time”

-Sharon Slattery, Assistant Director of Nursing, St. James's Hospital

View the case study on how St. James’s hospital improved patient services with Enlighten Self Service Check-in Solution.