Support @ Grapevine Solutions

Grapevine Solutions is committed to providing quality customer services to all our
clients and for all our products & services.

A fully supported help desk facility operates from Monday to Friday
from 09:00 to 17:00 and is backed up by our development team & Partners to ensure that all
support issues are resolved quickly and efficiently.

To contact support please use one of the following methods

Email a support issue to support@grapevine.ie

Fax a support issue to +353 (0) 1 6218013

Phone the helpdesk at +353 (0) 1 6218004

All support calls are issued a unique reference number and assigned
to the support team for immediate investigation.

Grapevine can provide a customised cost-effective support service to suit your
individual business requirements. Standard support services available are: -

Telephone Support
On-Line Support for certain products
Technical Support
Product Upgrades & Maintenance
On Site Support

All support arrangements are backed up by a full Service Level Agreement.